How do I? – Fix my Alerts that have no body text

Written by Cornelius J. van Dyk on . Posted in How Do I...

Have you received a SharePoint Alert lately that had no body text to it? Even when you double click it and try to open the item all you get is an error message stating:

Well fear no more because this annoying problem has been solved! It turns out there’s an issue when MOSS 2007/WSS 3.0 alerts are generated and sent to Exchange 2003 which is then in turn read using Outlook 2007.

Microsoft has a fix for this issue as detailed in KB 930807. As this is a very specific fix, you will need to contact PSS to get the patch. One thing to be aware of is the fact that the patch will not magically fix already received Alerts, but only works on future Alerts that are received.

WORKAROUND: My buddy Todd Klindt provided a good way to be able to see the body of old Alerts prior to applying this patch. You simply reply to the Alert message and the body becomes magically visible in the reply, provided you have that option enabled in your Outlook properties.

As you can see, there is no body text in the preview pane. Now we’ll reply to the Alert…

And magically, we can read the Alert body now! J Thanks for that one Todd!



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Cornelius J. van Dyk

Born and raised in South Africa during the 70's I got my start in computers when a game on my Sinclair ZX Spectrum crashed, revealing it's BASIC source code. The ZX had a whopping 48K of memory which was considered to be a lot in the Commodore Vic20 era, but more importantly, it had BASIC built into the soft touch keyboard. Teaching myself to program, I coded my first commercial program at age 15.

After graduating high school at 17, I joined the South African Air Force, graduating the Academy and becoming a Pilot with the rank of First Lieutenant by age 20. After serving my country for six years, I made my way back into computer software.

Continuing my education, I graduated Suma Cum Laude from the Computer Training Institute before joining First National Bank where my work won the Smithsonian Award for Technological Innovation in the field of Banking and Insurance. Soon I met Will Coleman from Amdahl SA, who introduced me to a little known programming language named Huron/ObjectStar. As fate would have it, this unknown language and Y2K brought me to the USA in 1998.

I got involved with SharePoint after playing around with the Beta for SharePoint Portal Server 2003. Leaving my career at Rexnord to become a consultant in 2004, I was first awarded the Microsoft Most Valuable Professional Award for SharePoint in 2005, becoming only the 9th MVP for WSS at the time. I fulfilled a life long dream by pledging allegiance to the Flag as a US citizen in 2006. I met the love of my life and became a private consultant in 2008. I was honored to receive my ninth MVP award for SharePoint Server in 2013.

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