Office Ultimate 2007 Installation Fails – How to fix it!

Written by Cornelius J. van Dyk on . Posted in Blog

If you, like myself and millions out there, couldn’t wait for Office 2007 and installed the beta bits as soon as they became available, then you too will be facing an “upgrade” shortly as the beta bits expire early next year.

I discussed my erroneous assumption that I’ll be able to upgrade my Office 2007 Professional Plus 2007 Beta 2 TR to the RTM bits for Office Ultimate 2007. The issue was that the RTM bits would not “upgrade” any of the beta versions. So in order to get to the new version, I had to uninstall all my beta versions. I had the Office suite as well as SharePoint Designer 2007 Beta 2 TR and Visio 2007 Beta 2 TR installed.

I began by just removing the Office suite… same error message.
Then I removed the Visio beta… same error message.
“OK fine” I thought as I uninstalled the SharePoint Designer beta as well.
Restart setup and… same error message! Say WHAT?!?!

I checked the Windows Add/Remove Programs to see if there was any beta bits left.


As you can see, Visio for Enterprise Architects is listed as well as Live Meeting 2005, but NO 2007 products.
“OK” I thought. “A reboot will fix it.” 
So I rebooted… restart Setup… SAME ERROR MESSAGE!!!

By this point I’m starting to run out of ideas.
After scratching around for a couple of minutes, I conclude that the Office beta products must have left registry entries behind and I’m going to have to user a registry cleaning utility to fix it.
Though I’m not afraid to make registry changes, I’ve always avoided tools that make mass registry changes… quite frankly, that scares me a bit.
Anyway, so I conduct a search for the term “registry cleanup tools” and find:


You’ll notice that the first item listed, after the sponsored links of course, is from the Microsoft Support site and not only does it appear to be a registry cleanup tool, but it appears to be a tool that fixes previous Windows Installer problems… EXACTLY WHAT I NEED! 

I proceed to download the Windows Installer Cleanup Utility from the Microsoft Support site.
[TIP: Add this tool to your toolbox. It’ll save you some day!]

Once downloaded, I installed it and fired it up and what do I see?


I took the liberty of pointing out the Live Meeting 2005 entry and the Visio for Enterprise Architects entry, the two entries that are side by side in the Add/Remove Programs screen.
As you can see, there are 4 beta tools listed.
I selected them an clicked Remove.
Then I quit the Windows Installer Cleanup Utility and restarted Office Ultimate 2007 Setup and… TADA!!! 


Finally, I was able to complete my installation.
So if you run into the same issue, get the Windows Installer Cleanup Utility!



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Cornelius J. van Dyk

Born and raised in South Africa during the 70's I got my start in computers when a game on my Sinclair ZX Spectrum crashed, revealing it's BASIC source code. The ZX had a whopping 48K of memory which was considered to be a lot in the Commodore Vic20 era, but more importantly, it had BASIC built into the soft touch keyboard. Teaching myself to program, I coded my first commercial program at age 15.

After graduating high school at 17, I joined the South African Air Force, graduating the Academy and becoming a Pilot with the rank of First Lieutenant by age 20. After serving my country for six years, I made my way back into computer software.

Continuing my education, I graduated Suma Cum Laude from the Computer Training Institute before joining First National Bank where my work won the Smithsonian Award for Technological Innovation in the field of Banking and Insurance. Soon I met Will Coleman from Amdahl SA, who introduced me to a little known programming language named Huron/ObjectStar. As fate would have it, this unknown language and Y2K brought me to the USA in 1998.

I got involved with SharePoint after playing around with the Beta for SharePoint Portal Server 2003. Leaving my career at Rexnord to become a consultant in 2004, I was first awarded the Microsoft Most Valuable Professional Award for SharePoint in 2005, becoming only the 9th MVP for WSS at the time. I fulfilled a life long dream by pledging allegiance to the Flag as a US citizen in 2006. I met the love of my life and became a private consultant in 2008. I was honored to receive my ninth MVP award for SharePoint Server in 2013.

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